Shipping policy
Effective Date: December 12, 2023
Ismokraft Shipping Policy (Delivering Smiles with Care)
Thank you for choosing Ismokraft! This policy outlines how we ensure your delightful Ismokraft products reach you safely and promptly.
Order Processing
We understand your excitement to receive your order. Under normal circumstances, we process all orders within 1-2 business days. For Cash on Delivery (COD) orders, we prioritize confirmation by phone or WhatsApp to ensure accuracy. This confirmation step may extend the processing time by a day. We will always notify you via email if unforeseen circumstances lead to any delays.
Rewarding Your Choice
Ismokraft appreciates your business! To show our gratitude, we offer a discount on all prepaid orders. This discount information will be clearly displayed during checkout.
Delivery Options and Timelines
We collaborate with reputable carriers to ensure efficient delivery. Standard Shipping typically delivers within 5-7 business days.
Please note: COD orders require confirmation before dispatch, and processing may take an additional day. Additionally, COD orders generally take 7-10 business days for delivery due to the extra steps involved by the shipping company.
Tracking Your Shipment
Once your order ships, you will receive a confirmation email containing a tracking number. This number allows you to conveniently track your package's progress and estimated arrival date.
Damaged Items
In the unlikely event that your order arrives damaged, please do not accept the package. We kindly request that you contact our supportive customer service team at support@ismokraft.com, mentioning your order ID. Our team will promptly arrange for a free replacement to be sent to you, ensuring your complete satisfaction.
Policy Updates
We may occasionally update this Shipping Policy to reflect any changes. The most current version will always be available on our website.
We're Here to Help!
If you have any questions regarding our Shipping Policy, please do not hesitate to reach out to our friendly customer service team at support@ismokraft.com or through our contact form.
We are committed to providing you with a seamless and reassuring shipping experience.
Ismokraft Enterprises
45, Dream City Colony,
GT Road Aligarh, UP- 202001
GST : 09FEAPS6514A1ZN